Reservation Confirmations: Are You Sending a Receipt or Starting a Relationship?

Transform your hotel’s reservation confirmation email into a guest experience tool. Download the free Éclat Styled Checklist to improve accuracy, design, anticipation, and guest delight — before arrival even begins.

Front Office, Tools, CheckListsEclat HospitalityJune 9, 2025Hotel Reservation ConfirmationComment

Script Of A Successful Upselling At The Front Desk

Front Office, Guest Services, Sales, ScriptsEclat HospitalityFebruary 23, 2023Upselling, ScriptsComment

Script Of A Successful Upselling Telephonic Call

Front Office, Guest Services, SalesEclat HospitalityFebruary 23, 2023Upselling, ScriptsComment

Courtesy Call Process

Courtesy Calls are done to make the guests feel cared for, to offer any assistance required and check satisfaction. This is also done to follow up on departure details, billing instruction and guest feedback.