Script Of A Successful Upselling At The Front Desk

Guest: Hi, I have a reservation for a standard room tonight.

Front Desk Staff: Great, thank you for choosing [Hotel Name]. Please share what name the reservation is under.

Guest: ABC & Family.

Front Desk Staff: We do have a lovely standard room reserved for you. I just wanted to let you know that we do have an upgrade available today for our deluxe rooms.

Guest: Oh, what's the difference between a standard room and a deluxe room?

Front Desk Staff: Our deluxe rooms are more spacious and offer a more luxurious experience. They come with upgraded amenities such as premium bedding, a seating area, and a great view of the city.

Guest: Hmm, that sounds nice. But is it expensive?

Front Desk Staff: We are currently running a special promotion today that offers the deluxe room for only [X Rupees] more than the standard room rate.

Guest: Oh, that's not too bad. I might be interested in that.

Front Desk Staff: Wonderful! Let me just update your reservation and give you the keys to your new deluxe room. I hope you enjoy your stay with us!

Guest: Thank you, I'm sure I will.

Featured
Reservation Confirmations: Are You Sending a Receipt or Starting a Relationship?
Reservation Confirmations: Are You Sending a Receipt or Starting a Relationship?

Transform your hotel’s reservation confirmation email into a guest experience tool. Download the free Éclat Styled Checklist to improve accuracy, design, anticipation, and guest delight — before arrival even begins.

Read More →
The Eclat 10-Point Sales Role Diagnostic Tool
The Eclat 10-Point Sales Role Diagnostic Tool

Hiring a great Hotel Sales Manager has never been more difficult. As the talent pipeline shrinks and guest expectations evolve, many hotels are struggling to find sales professionals who not only look good on paper — but actually convert leads, retain relationships, and drive consistent revenue.
At Eclat Hospitality, we created the 10-Point Sales Role Diagnostic Tool to help HR leaders, GMs, and DOSMs evaluate candidates more accurately and make smarter hiring decisions. Whether you’re recruiting for a pre-opening or replacing a key performer, this tool is designed to bring clarity before commitment — and ensure you hire with confidence.

Read More →
Format To Structure Your Email to A Consultant
Format To Structure Your Email to A Consultant

Learn how to effectively structure your email to a consultant when time doesn’t allow for a Career Discovery Call. This guide provides an easy-to-follow format to ensure your key information is communicated clearly, helping you stand out in your job search.

Read More →
ATS-Compatible Resume Template
ATS-Compatible Resume Template

We’re excited to offer our ATS-Compatible Resume Template as a free resource to help you navigate the complexities of modern job applications. This template is specifically designed to pass through Applicant Tracking Systems, ensuring your resume gets noticed by recruiters. It’s easy to customize and comes with clear instructions on how to optimize your content for maximum impact. Whether you’re just starting your job search or looking to refine your existing resume, this tool is here to support your career journey.

Read More →
Candidate Reference Check Scoring Sheet
Candidate Reference Check Scoring Sheet

Download our comprehensive reference check scoring sheet to streamline your hiring process. Evaluate candidates on performance, teamwork, problem-solving, skills, cultural fit, and more. Perfect for hospitality professionals aiming for excellence in recruitment.

Read More →
100 Reasons Someone Could Be Rejected For A Job They Applied For
100 Reasons Someone Could Be Rejected For A Job They Applied For

100 Reasons Someone Could Be Rejected For A Job They Applied For

Read More →
Job Search Progress Tracker
Job Search Progress Tracker

Streamline Your Job Search with Our Comprehensive Progress Tracker Template

Take control of your job search and ensure consistent progress. Introducing our Job Search Progress Tracker Template – a comprehensive tool designed to help you stay organized, motivated, and efficient in your quest for the perfect job.

Download the Job Search Progress Tracker Template to transform your job search experience. This template helps you track your activities, set goals, and maintain a clear record of your progress.

Read More →
List Of AI Tools For Hoteliers
List Of AI Tools For Hoteliers

 A list of AI Tools that we think Hoteliers can make use of.

Read More →
Script Of A Successful Upselling At The Front Desk
Script Of A Successful Upselling At The Front Desk

Script Of A Successful Upselling At The Front Desk

Read More →
Script Of A Successful Upselling Telephonic Call
Script Of A Successful Upselling Telephonic Call

Script Of A Successful Upselling Telephonic Call

Read More →
Courtesy Call Process
Courtesy Call Process

Courtesy Calls are done to make the guests feel cared for, to offer any assistance required and check satisfaction. This is also done to follow up on departure details, billing instruction and guest feedback. 

Read More →
Front Office, Guest Services, Sales, ScriptsEclat HospitalityUpselling, ScriptsComment