Job Opening: Duty Manager – 4-Star Luxury Hotel, Northwest Delhi

About the Role
A prestigious 4-star luxury hotel in Northwest Delhi is seeking a proactive Duty Manager to oversee daily operations and ensure seamless guest experiences across departments. This pivotal role demands strong leadership, operational expertise, and a guest-centric approach to uphold the hotel’s reputation for excellence.

Key Responsibilities

• Supervise and coordinate hotel operations during assigned shifts.

• Ensure smooth functioning of front office, housekeeping, F&B, and other departments.

• Act as the primary point of contact for guest concerns, resolving issues with professionalism.

• Monitor service standards and ensure compliance with hotel policies.

• Support and guide staff to deliver consistent service excellence.

• Prepare shift reports and communicate operational updates to senior management.

• Handle emergencies and ensure guest safety protocols are followed.

Candidate Profile

• Proven experience in hotel operations or duty management within luxury hospitality.

• Strong leadership, communication, and problem-solving skills.

• Ability to manage multiple departments and high guest volumes with efficiency.

• Knowledge of hotel management systems and operational procedures.

• A guest-first mindset with attention to detail and adaptability.

Location: Northwest Delhi
Hotel Category: 4-Star Luxury