Guest Experience Leader – Front Office / Rooms Division Manager Business Hotel, Ranchi

Are you a guest experience champion with a knack for operational excellence and a passion for hospitality? We are seeking a seasoned Front Office / Rooms Division Manager to lead our service operations at a business hotel in Ranchi — known for its warm hospitality, refined accommodations, and seamless guest journeys.

🔹 Key Requirements:

• 8+ years of experience in front office or rooms division operations, with at least 2 years in a managerial capacity

• Proven ability to lead high-performing teams and deliver exceptional guest service

• Strong understanding of property management systems and front office workflows

• Expertise in optimizing room inventory, occupancy, and revenue through strategic planning

• Excellent problem-solving skills and a proactive approach to guest satisfaction

• Effective communicator with cross-functional collaboration skills

🔹 What You'll Own:

• Oversight of front office, housekeeping, and guest services to ensure smooth daily operations

• Implementation of service standards and training programs to elevate guest experience

• Coordination with revenue and reservations teams to maximize room yield and occupancy

• Monitoring of guest feedback and resolution of service issues with empathy and efficiency

• Development of SOPs and operational checklists to streamline departmental functions

• Budgeting and cost control for rooms division, with a focus on quality and efficiency