The Curtain Moment - Showing up is physical. Arriving is a decision

When does a service interaction actually begin? Most people say: when the guest walks in. Or when the team member speaks. It doesn't.
It begins three seconds earlier. In the corridor. Before the door opens.

Guest Experiences, Process Improvement, Service Insightsprabhjot bediJune 9, 2026Hotel Management, Service Excellence, Leadership Development, Guest Experience, Hotel Operations, The Curtain Moment, 51 Best Insights, …Hospitality Leadership, Hospitality Coaching, Service Culture, Hospitality LeadershipComment