Want to Stay Relevant? Master These 3 Skills

According to the Employment Outlook Report (H1 FY26) by TeamLease, based on a survey of 1,263 businesses across 23 industries and 20 cities in India, employers aren’t just hiring for experience, they’re hiring for skills.

And the top 3 competencies they’re prioritising?

• Digital Literacy (76%)

• Customer Experience Management (68%)

• Communication (63%)

The world isn’t waiting. Hiring managers across industries, including hospitality, are hunting for professionals who bring more than just experience.

1. Digital Literacy

“I’m not good with tech” is not charming or cute anymore.

From cloud-based PMS to QR codes, AI guest profiles to automated check-ins, tech is now the backbone of hospitality. If you’re still avoiding it, you’re holding yourself back.

Do this today:

• Learn your hotel’s tech stack.

• Ask for cross-training in revenue, reservations, or CRM tools.

• Play with Canva, ChatGPT, Trello, Excel, tools the modern hotelier needs.

2. Customer Experience Management

Guests don’t remember service. They remember how you made them feel.

This is no longer about smiling and saying “sir” three times. CX means anticipating needs, managing emotions, recovering service failures, and creating wow.

Want to stand out?

• Take initiative before a guest complains.

• Go one level deeper: Why did the complaint happen?

• Find a moment each day to delight a guest, unasked.

Be the reason someone leaves a glowing review. That’s CX in action.

3. Communication

Polite isn’t enough. Can you influence? Can you connect?

Communication is your superpower. Not just for guest interactions, but with peers, reports, and bosses.

Sharpen it:

• Speak up at morning briefings. Be clear, be brief.
• Follow up over email. Confirm, clarify, own.
• Listen more. Really listen. It shows respect and builds trust.

Every career leap you want depends on someone understanding your value. Learn to say it well.

Éclat Career Coaching is designed for ambitious hospitality professionals like you.

✅ Personalized feedback

✅ Interview prep

✅ Career roadmaps that actually work

write to us: hello@eclathospitality.com

Your next designation isn’t going to wait. Why should you?