Éclat Hospitality · Learning & Development
Éclat
Training™
Learning & Development for Hospitality Teams
Practical, experiential hospitality training that builds real capability — not just awareness. Designed for the floor. Delivered with energy. Built to last.
"Training that doesn't change behaviour on the floor hasn't really happened. Everything we build is designed to survive contact with a real shift."
Our Training Philosophy
Engage. Innovate.
Have Fun. Build Real Capability.
Every Éclat Training programme is practice-first, hospitality-real, and designed to leave teams with tools they use the next day — not notes they file away.
People passion.
Attitude before knowledge.
Knowledge before skills.
We believe people learn by doing — not by watching slides. Every programme follows a 70/30 model: 70% practice, role play, and drills; 30% structured input. Theatre-based and experiential throughout.
Every engagement includes pre-work baseline observation, job aids and checklists as outputs, and a 30-day reinforcement plan with on-job validation at Day 7 and Day 30. Each programme can also be run as Éclat Certified — with attendance, assessment, and on-job validation.
Signature Programmes
Built Around The Realities
Of Hospitality Operations.
Six programmes that address the most common capability gaps across hospitality teams — each one practice-first, outcome-focused, and delivered with the energy the subject deserves.
2 Days · Supervisors, HODs, L&D Champions
Train The Trainer™
Build confident internal trainers who can design, facilitate, coach, and certify skills on the floor. Every participant delivers a 12-minute teach-back by Day 2 and leaves with a ready-to-run trainer kit.
2 Days + 2-Week Sprint · Managers, HODs
SOP Master Training™
Not a training about SOPs — a training about how to create, review, and sustain SOP culture inside an operation without depending on external help every time.
1 Day + Optional 4-Week Sprint · Sales & Revenue Teams
Sterling Sales™
A structured, repeatable sales approach that creates pipeline, builds trust, and converts — from prospecting to relationship management. Built for hotel sales, reservations, and revenue teams.
1–2 Days · F&B Teams
Service Excellence in F&B
Restaurant service mastery — the full sequence of service, pacing, upselling without being pushy, and the dining moments that create loyalty.
1–2 Days · Front Office Teams
FAB Front Office
Check-in, check-out, guest communication, and complaint handling — designed from the Guest Point of View, not the operations manual.
1 Day · All Guest-Facing Teams
Service Recovery
Structured, confident recovery using the THRIVE™ framework — so teams know exactly what to do, what they're authorised to offer, and how to close the loop so the guest feels restored.
Flagship Engagement
The 5-Day On-Property
Capability Sprint
For hotels and resorts that want to strengthen operations, build internal training capability, and create a service culture that sustains itself without external support.
Delivered on property across five days in two batches — so service runs uninterrupted. Every session produces a print-ready operational tool the team uses immediately.
Enquire About The SprintWho It's For
Training That Works For
Every Layer Of The Organisation.
Éclat Training programmes are built for hospitality operations at different stages — whether strengthening an existing team or building capability from scratch.
Hotels & Resorts
On-property training that builds service consistency, leadership rhythm, and internal capability that doesn't walk out the door when the trainer leaves.
HR & L&D Teams
Programmes and train-the-trainer systems that complement your internal function and leave the team stronger than when we arrived.
Pre-Opening Properties
Building service culture, SOPs, and operational standards before the first guest arrives — so the team is ready before the pressure starts.
F&B Operations
Restaurant and outlet training that takes service from functional to memorable — covering sequence, selling, recovery, and the moments that bring guests back.
Brands We've Worked With
Trusted By Hospitality
Operations Across India.
From independent boutique properties to multi-property groups — we've trained teams, built systems, and strengthened service cultures across hospitality operations in India and beyond.
Let's Build Better Hospitality
Training That Changes What
Happens On The Floor.
Tell us what your team looks like today and what you want them to be able to do. We'll design a programme around the real capability gaps — not a generic course.