New York, NY - sbe, a leading international hospitality group that develops, manages and operates award-winning global hospitality brands, announced at the Berlin Hospitality Conference, the launch of its new luxury global brand, The House of Originals in partnership with Accor. The House of Originals is a luxury collection of properties from sbe featuring a bold spirit that challenges and inspires. sbe is thrilled to launch this new hotel brand collection which will include the Sanderson and St. Martins Lane in London, 10 Karakoy in Istanbul, and the Shore Club in Miami Beach.
The House of Originals combines the best of what sbe has to offer. This new brand will create a community for its guests, predicated on luxury experiences and centered around sbe's iconic culinary and mixology offerings. Further, the support of sbe's partner, Accor, will be critical in establishing the brand internationally by offering sbe's customers and partners access to an unparalleled global distribution and procurement infrastructure.
Sam Nazarian, Founder & CEO of sbe states: "At sbe we are always looking to create memorable experiences. The House of Originals will include our existing incredible destinations, the Sanderson, St Martins Lane, Shore Club and 10 Karaköy and create a community and network of unique global properties. I am proud to partner on this project very closely with the Accor team and Gaurav BHUSHAN, Accor's Head of Global Development who will provide us invaluable support in helping us create a truly international suite of properties."
Gaurav Bhushan, Chief Development Officer Accor states: "The lifestyle market continues to grow rapidly and has one of fastest growth rates in the industry. Accor has had very strong acceleration in the lifestyle sector and now offers the widest portfolio, with 10 brands to be developed internationally from economy to luxury. The House of Originals is the perfect combination of sbe's know-how in entertainment and F&B, and will benefit from Accor's global platform, particularly in terms of distribution, loyalty and network development. With already 5 new hotels in the pipeline and an exciting pipeline underway in key gateway cities such as Dubai, London and Paris, this brand brings a new lifestyle flavor into the Accor portfolio."
The House of Originals is a collection of luxury hotels that are individually special to the city in which each resides. These inspiring properties are recognized as trailblazers, setting a standard of hospitality and experience that makes every hotel iconic in its own right. For every hotel in this collection, there is an undying spirit and promise of originality.
The Indian Hotels Company Limited (IHCL), the parent company of Taj hotels, announced a foray into the plantation trails and homestay category with a new business vertical called ‘Ama Trails & Stays’, on February 19. IHCL MD and CEO, Puneet Chhatwal, said the company will open branded heritage bungalows and guest houses across the country, starting with eight in Coorg’s coffee estates, and one near Chikmaglur. Ama will also begin operations on two more units in Goa, both in the Candolim area.
Ama is part of IHCL’s five-year business strategy plan laid out earlier, called Aspiration 2022, to ‘restructure, reengineer and reimagine’ the company. IHCL has signed a management contract for the nine heritage bungalows with Tata Coffee in the south, to “leverage Tata Group synergies”.
“Many of these were properties and guest houses owned by various Tata group companies,” he said, speaking at the company’s second Capital Markets Day presentation. “Ama helps us create new value for our guests—and Taj InnerCircle loyalty programme members in particular—at no extra cost. For instance, our general manager in Coorg could be roped in to manage these homestays too.”
Guests will be able to use their loyalty points, and begin bookings from March 1.
These bungalows will have basic amenities, and some might have butler services. “It will be the old definition of a hotel—a home away from home,” he says. “We’re starting with 11 but hope to scale up to 100 such properties by the end of 2020, and wish to attract some non-group bungalows too.”
In the southern bungalows, guests will be able to tour plantations, go birding and play golf.
Chhatwal says that this isn’t an Airbnb or vacation rental model that the group is looking to pursue at the moment. “I would not say our strategies are not driven by Airbnb or others like it—but here was an opportunity to strengthen our loyalty programme and offer something new, and this opportunity didn’t cost us to invest, it was there to come and grab. So we did. We have no plans to get into the timeshare business, but from time to time, we want to create luxury residences like with Taj Wellington Mews, which makes a lot of money. But for now, we have many other things to focus on in our lifecycle at the moment, before we tackle timeshare.”
Chhatwal also said that the company’s business model has shifted to include more management contracts, up from 32 percent in March 2018 to 38 percent currently. They have signed 20 new properties this year, with the highest number of them coming from either end of the spectrum—the high-end Taj brand has seen eight new signings (including ones at Lonavla and Dubai); and seven in the budget Ginger hotel brand. “The next financial year will be about signings as well as openings,” he said. “We will open a minimum of one hotel every month, starting with the Cidade de Goa in April, for which we have won the management contract. Something has to go dramatically wrong for that not to happen.”
When Chhatwal took over as CEO 16 months ago, he reversed the group’s plan to brand all group hotels as ‘Taj’, part of a large rollout branding strategy called ‘Tajness’.
“When I looked at the brandscape, I saw so many possible businesses in their own right—Vivanta, Ginger and so on,” he said. “We’re working on their holistic potential and how to unlock each of their value.”
Additionally, IHCL is also working on building individual businesses of its in-hotel brands, such as its famed restaurant brands, the exclusive members-only Chambers, and their craft store, Khazana. “These haven’t changed much in decades and need a rethink. We will change the value proposition so that they are great businesses in themselves, and can create value even outside of the hotels,” he said.
Indian Hotels Company LimitedNSE 0.81 % (IHCL) announced the signing of a new Taj branded hotel in Lucknow on Thursday. The hotel will be in partnership with Luxus Hospitality. With this addition, IHCL will have three hotels across two of its brands in the city.
Puneet Chhatwal, managing director and Chief Executive Officer, IHCL said: “We are delighted to partner with Luxus Hospitality. This signing is aligned to Aspiration 2022 with its focus on aggressive domestic growth. The company The company is very optimistic about Lucknow as it is an important centre of governance, business, culture and tourism.”
The Taj branded hotel will be located at Vibhuti Khand, New Gomti Nagar Centre and will comprise of 185 guest rooms, an all-day diner, a specialty restaurant, a bar, a wellness area and banqueting facilities. The Greenfield project is slated to open in 2022
International luxury travel network Virtuoso has provided an early look at some of the newest members of its Hotels & Resorts program. With openings from November through next summer, these hotels stretch across the globe and include locations in Vietnam, Grenada, United Kingdom, Bhutan, Hong Kong, the United States and Italy.
Anantara Quy Nhon Villas, Vietnam – This 26-villa beachfront property opened November 15. Situated on 18 acres of tropical gardens, the villas here offer infinity pools, wine cellars and personal butler service.
Silversands Grenada, Grenada – Opened December 1, this Caribbean resort sits off Grand Anse beach and offers local experiences like waterfall chasing and organic farm visits.
Belmond Cadogan Hotel, United Kingdom – Located between Chelsea and Knightsbridge, the 54-room property will open winter 2019. To relax, guests can visit the hotel’s private garden for a picnic or tennis game.
Six Senses Bhutan, Bhutan – Spread across five resorts in different locations, Six Senses Bhutan will begin opening winter 2018.
Rosewood Hong Kong, Hong Kong – Located in the new Victoria Dockside arts and culture district, this property’s hotel and residences will occupy 43 floors of a multi-use waterfront tower. The location will open winter 2019.
The Lodge at Blue Sky, United States - Situated on a 3,500-acre ranch near Park City, Utah, this resort will open spring 2019. Activities here will include horseback riding and fly fishing in the summer and skiing and snowshoeing in the winter.
Hotel de la Ville, a Rocco Forte Hotel, Italy – At the top of the Spanish Steps and minutes from the Trevi Fountain, this 18th century palace-turned-hotel will begin welcoming guests spring 2019. The property will offer three restaurants, a rooftop bar and a two-floor spa and wellness facility.
Equinox Hotel, Hudson Yards, New York City, United States – This property will mark the first luxury-lifestyle Equinox Hotel. Located in Manhattan’s Hudson Yards neighborhood, the hotel will open summer 2019.
Lefay Resort & SPA Dolomiti, Italy - Opening summer 2019, this ski resort will encompass 23 wellness residences and 88 suites.
NCHM JEE 2019 for admission to “3years 6 semesters B.Sc.(HHA) Program” in more than 63 IHMs (Govt. as well as Private) under the academic umbrella of NCHMCT will be opened by ‘National Testing Agency’ on 15th January 2019 at https://www.nta.ac.in and the tentative date of on-line NCHM JEE 2019 Exam is 27th April 2019 (last Saturday of the month of April, as per the usual schedule so far maintained by NCHMCT).
MMT launched Venues
What is it?
A service that allows corporates to book venues for various events.
Why does it matter? We are glad you asked.
It changes things in 2 fundamental ways:
Information on spaces becomes as easy to find as airline tickets, rooms and everything else that MMT offers, it will also exercise control over this.
Pricing Power. This was probably the last of the areas where hoteliers could charge anything, anytime to anyone, considering it was difficult to collate prices for someone who is not a regular user. Not so now.
MMT will now control the sales leads and work with partners who are willing to give the rates that they think the market will respond to.
MMT may even contract bulk rates for venues and sell them.
>> If anyone has been in touch with MMT on how to maximise this, please do share your inputs.
New findings from Club InterContinental regional guests highlight that
happiness really is all in the details
· Happiness, pleasure and fulfilment / contentment are among the highest emotional drivers and responses for affluent and discerning travellers and guests
· Key service qualities must be attentive, available and bespoke according to nearly 80% of those surveyed guests
· Close to 60 per cent of respondents are looking for rare, bespoke and unique experiences to make them happy
An unforgettable and bespoke luxury experience, with an emphasis on exceptional service, are key to positive emotional wellbeing, according to a new study conducted by InterContinental Hotels & Resorts among its Club InterContinental guests as a continuation of its exploration of Stories of the InterContinental Life.
Across seven cities within the Asia, Middle East and Africa (AMEA) region, including urban hotspots like Abu Dhabi, Dubai, Bangkok, Singapore, Chennai and Sydney, the Club InterContinental ‘Psychology of Luxury’ survey examined attitudes and perceptions towards luxury experiences, sophisticated dining, bespoke design and personalised services, as well as guests’ lifestyle priorities, purchase intent and behavioural motivators.
Gathering insights from close to 200 affluent and discerning world travellers and guests aged between 30 to 50 years, findings revealed that happiness is rooted in the satisfaction of good service, dedication to quality and bespoke personalisation.
Commenting on the results of the survey, Lara Hernandez, CCO, IHG, Asia, Middle East and Africa said; “We designed this survey in order to investigate the different emotional responses and preferences our guests have to luxury and sophisticated experiences, particularly within food, design and service.
“It’s encouraging for us to see that a luxury experience, bespoke service and quality have such a positive response ranging from relaxation to contentment as well as a sense of calm and confidence. Our Club InterContinental offering is more than a room category, it is an elevated standard of hospitality designed around end-to-end bespoke service and exclusive privileges and is perfectly in line with the discerning needs of modern affluent travellers. Our survey gives us even more insights into our guests, their preferences and what they expect from a luxury experience.”
Regarding the influences that motivate people to indulge in a luxury experience, almost 60 percent of guests are driven by rarity, bespoke and uniqueness; over 22 percent claimed social influence from family, peers and friends; 10 percent see it as a mark of social success and 9 percent enjoy the recognition and attention that comes from these experiences.
“Motivation to revisit a luxury experience was dominated by being satisfied by good service, demonstrating a need to constantly keep this as a top priority. Our dedicated Club InterContinental team ensure that our guest experience is personalised wherever possible, and this starts before the trip with a pre-arrival experience to address any needs and preferences of our guests and continues throughout their stay whether in the Club InterContinental Lounge, Club InterContinental rooms and personal recommendations on what to enjoy in the location,” added Hernandez.
The survey results highlighted a variety of different service requirements with 28.9 percent of guests wanting attentive service, 25.9 percent preferring service that is readily available, 22 percent desiring bespoke, 18.3 percent enjoy subtle and 4.7 percent being more inclined to prefer very little service interaction until they expressly ask for it.
With Club InterContinental, available at over 70 destinations and over 120 InterContinental hotels and resorts globally, guests can expect a perfect end-to-end luxury experience tailored to their personal preferences by a dedicated Club InterContinental team at each InterContinental hotel and resort. The Club InterContinental manager gets in touch prior to guests’ arrival to address any specific needs and preferences to plan ahead and ensure the stay goes smoothly. Upon arrival at the airport, Club InterContinental guests who book a chauffeured car service to the hotel or resort can enjoy complimentary wireless internet, refreshing cold towels, complimentary water and newspapers as well as a tablet pre-loaded with hotel and local information to stay connected throughout the journey.
They are personally greeted at the hotel or resort and escorted to the Club InterContinental Lounge for check-in to their luxurious Club InterContinental room. Available for Club InterContinental guests and an additional guest at no extra charge, the exclusive Club InterContinental Lounge offers a superb complimentary breakfast selection, a delightful afternoon tea, as well as sophisticated cocktails and locally-inspired canap鳠in the evening. Other premium services Club InterContinental guests can enjoy include complimentary clothes pressing and a later check-out time so they can enjoy the benefits a little longer.
To see a Club InterContinental journey unfold and capture the essence of end-to-end bespoke luxury travel, explore Sophistication: A Sensory Experience with acclaimed gastronomic connoisseur Takanori Nakamura.