Think SOPs will kill the soul of your boutique hotel? Think again. Most 'unique' service is actually just unpredictable. Here is how to build standards that handle the 'boring' stuff, so your team has the freedom to actually be personal. It’s not about being a chain; it’s about being professional.
Read MoreThe posts discusses the principles of service design, how these principles can be applied to the hospitality industry to improve the guest experience. Examples of service design in action are provided. The post explains how service design can lead to increased customer satisfaction, loyalty, and business success.
Read More
