Can you suggest a questionnaire I can use to find out from guests if my upselling program is working? (Guest Intent)

Certainly! Here is a sample questionnaire that you can use to gather information from a guest:

• Have you ever been offered an upgrade to your room or an additional service during your stay at this hotel?

  • Yes

  • No

• If yes, did you accept the offer?

  • Yes

  • No

  • N/A (if respondent answered no to question 1)

• If no, why not? (select all that apply)

  • The offer was not relevant to my needs

  • The offer was too expensive

  • I did not understand the offer

  • The staff member who made the offer was not persuasive

  • Other (please specify)

• How likely are you to purchase an upgrade or additional service during your stay at this hotel?

  • Very likely

  • Somewhat likely

  • Not very likely

  • Not at all likely

• If you are not likely to purchase an upgrade or additional service, why not? (select all that apply)

  • I am satisfied with my current room and services

  • I do not see the value in the upgrade or additional service

  • I do not have the budget for the upgrade or additional service

  • Other (please specify)

• How would you rate the quality of service at this hotel?

  • Excellent

  • Good

  • Fair

  • Poor

• How would you rate the value for money at this hotel?

  • Excellent

  • Good

  • Fair

  • Poor

• Have you stayed at this hotel before?

  • Yes

  • No

• If yes, have you been offered an upgrade or additional service during a previous stay?

  • Yes

  • No

  • N/A (if respondent answered no to question 8)

• If yes, did you accept the offer?

  • Yes

  • No

  By analyzing the responses to this questionnaire, you can identify gaps in the hotel's upselling program.