Hospitality News 15 Oct 2017

Shristi Hotel invests Rs 1,100 cr in Westin property

Tallest Hotel In India will have a Helipad. A mall and service apartments will be added to the complex. Expected to be operations June 2018.

The new Club Marriott card rolls in to India

 

Puneet Chhatwal joins Indian Hotels Co as MD & CEO 

 

Preferred Hotels & Resorts Welcomes 25 New Member Hotels

read more

 

Carlson Rezidor to add 7 Radisson hotels in India by 2018 end

 

Marriott to take India hotel count to 100 by December-end 

 

AccorHotels plans to bring global brands to India

“Raffles and Banyan Tree will be coming to India soon.”

 

Chennai Welcomes its First Combo Property with Novotel & ibis OMR

The 153 room Novotel and 189 room ibis Chennai OMR combo are developed as a part of a strategic partnership between AccorHotels, Interglobe Enterprises & APHV India Investco Pte Ltd. 

 

Treebo Hotels brings on board Sonali Ramaiah as head of people function

 

Keys Lite Mayfield hotel opens, is located in the heart of Gurugram (Sector 44)

 

IHC Quarterly Results

Indian Hotels Company (IHC) today reported widening of its consolidated net loss to Rs 59.95 crore for the second quarter ended September 30, 2017-18.

It had posted a net loss of Rs 24.60 crore for the July- September quarter of 2016-17.

IHC said in a filing to BSE that its consolidated revenue from operations was down to Rs 851.67 crore for the quarter under review. It was Rs 887.27 crore in the year-ago period.

 

218-room Indore Marriott Hotel, Opens

 

 

 

 

 

 

 

 

Pioneering Survey on the Psychology of Luxury by InterContinental Hotels & Resorts Reveals Impact on Emotional Wellbeing

New findings from Club InterContinental regional guests highlight that
happiness really is all in the details

·           Happiness, pleasure and fulfilment / contentment are among the highest emotional drivers and responses for affluent and discerning travellers and guests

·           Key service qualities must be attentive, available and bespoke according to nearly 80% of those surveyed guests

·           Close to 60 per cent of respondents are looking for rare, bespoke and unique experiences to make them happy

An unforgettable and bespoke  luxury experience, with an emphasis on exceptional service, are key to positive emotional wellbeing, according to a new study conducted by InterContinental Hotels & Resorts among its Club InterContinental guests as a continuation of its exploration of Stories of the InterContinental Life.

Across seven cities within the Asia, Middle East and Africa (AMEA) region, including urban hotspots like Abu Dhabi, Dubai, Bangkok, Singapore, Chennai and Sydney, the Club InterContinental ‘Psychology of Luxury’ survey examined attitudes and perceptions towards luxury experiences, sophisticated dining, bespoke design and personalised services, as well as guests’ lifestyle priorities, purchase intent and behavioural motivators.

Gathering insights from close to 200 affluent and discerning world travellers and guests aged between 30 to 50 years, findings revealed that happiness is rooted in the satisfaction of good service, dedication to quality and bespoke personalisation.

Commenting on the results of the survey, Lara Hernandez, CCO, IHG, Asia, Middle East and Africa said; “We designed this survey in order to investigate the different emotional responses and preferences our guests have to luxury and sophisticated experiences, particularly within food, design and service.

“It’s encouraging for us to see that a luxury experience, bespoke service and quality have such a positive response ranging from relaxation to contentment as well as a sense of calm and confidence. Our Club InterContinental offering is more than a room category, it is an elevated standard of hospitality designed around end-to-end bespoke service and exclusive privileges and is perfectly in line with the discerning needs of modern affluent travellers. Our survey gives us even more insights into our guests, their preferences and what they expect from a luxury experience.”

Regarding the influences that motivate people to indulge in a luxury experience, almost 60 percent of guests are driven by rarity, bespoke and uniqueness; over 22 percent claimed social influence from family, peers and friends; 10 percent see it as a mark of social success and 9 percent enjoy the recognition and attention that comes from these experiences.

“Motivation to revisit a luxury experience was dominated by being satisfied by good service, demonstrating a need to constantly keep this as a top priority. Our dedicated Club InterContinental team ensure that our guest experience is personalised wherever possible, and this starts before the trip with a pre-arrival experience to address any needs and preferences of our guests and continues throughout their stay whether in the Club InterContinental Lounge, Club InterContinental rooms and personal recommendations on what to enjoy in the location,” added Hernandez.

The survey results highlighted a variety of different service requirements with 28.9 percent of guests wanting attentive service, 25.9 percent preferring service that is readily available, 22 percent desiring bespoke, 18.3 percent enjoy subtle and 4.7 percent being more inclined to prefer very little service interaction until they expressly ask for it.

With Club InterContinental, available at over 70 destinations and over 120 InterContinental hotels and resorts globally, guests can expect a perfect end-to-end luxury experience tailored to their personal preferences by a dedicated Club InterContinental team at each InterContinental hotel and resort. The Club InterContinental manager gets in touch prior to guests’ arrival to address any specific needs and preferences to plan ahead and ensure the stay goes smoothly. Upon arrival at the airport, Club InterContinental guests who book a chauffeured car service to the hotel or resort can enjoy complimentary wireless internet, refreshing cold towels, complimentary water and newspapers as well as a tablet pre-loaded with hotel and local information to stay connected throughout the journey.

They are personally greeted at the hotel or resort and escorted to the Club InterContinental Lounge for check-in to their luxurious Club InterContinental room. Available for Club InterContinental guests and an additional guest at no extra charge, the exclusive Club InterContinental Lounge offers a superb complimentary breakfast selection, a delightful afternoon tea, as well as sophisticated cocktails and locally-inspired canap鳠in the evening. Other premium services Club InterContinental guests can enjoy include complimentary clothes pressing and a later check-out time so they can enjoy the benefits a little longer.

To see a Club InterContinental journey unfold and capture the essence of end-to-end bespoke luxury travel, explore Sophistication: A Sensory Experience with acclaimed gastronomic connoisseur Takanori Nakamura.

16th Chandiwala Hospitality Ensemble - 11th – 13th October, 2017

Zone Bar-Wizard Bar challenge.JPG

The 16th Chandiwala Hospitality Ensemble held at Banarsidas Chandiwala Institute of Hotel Management and Catering Technology from 11th -13th October 2017 with a record crowd of Hospitality Students, Industry Experts, Trade Media and Faculty Members. The atmosphere was electric and full of competitiveness among the participants. The event steered students towards teamwork, leadership, planning with overall management skills as well as showcasing artistic ability.

On 11th October 2017, Chef Subroto Goswami, Executive Chef and Culinary Area Champion North & West, Intercontinental Hotels Group, the Chief Guest of the opening ceremony was delighted to be amongst upcoming hoteliers and budding chefs. He addressed the gathering by mentioning that the role of chefs is changing and we must maintain the pace to meet the demands of changing times. The challenge the industry is facing is of well-travelled customer who is health conscious. He also stated that health has grown into is a critical factor amongst the Indians as India is becoming the diabetic centre of the world. The main concern today is ensuring sustainability of food. He concluded by mentioning, “Working as a Chef comes with a responsibility and the skill of cooking is God’s gift. So continue your passion for cooking by learning new culinary skills and take up challenges.” Dr Bhupesh, Director, BCIHMCT during his welcome speech mentioned that BCIHMCT is an institution which has been famed to always take the road less travelled. While giving pure academics the due importance it deserves, BCIHMCT has always endeavoured to provide the students from Hospitality fraternity with that little extra something which makes this Institute so unique and so sought after. Also, he encouraged the participants to make the most of this wonderful opportunity to showcase best of their talent and spirit of Hospitality.

Chef Subroto Goswami & Dr. Bhupesh Kumar.JPG

The various competitions held during the three day Mega Event were R-Pure Regional Indian Culinary Contest, Zone Barwizard Bar Challenge, Sattvik Future Chef Contest, Food Service India Barbeque Cooking Competition, Taj Hospitality Brain Twister, Ananda Festive Culinary Challenge, Milkmaid Dress The Cake in 90 Minutes Challenge, IHG Academy’s - “Manage The Damage –Leadership Challenge”, Godrej Cartini International Culinary Challenge, Make In India Business Start-up Competition, Kareer Krafter’s Floral Decoration & Towel Origami competition, Chandiwala Fruit & Vegetable Carving Competition.

For the first time in the history of Chandiwala Hospitality Ensemble, the secondary school students participated in “Sattvik Future Chef Contest, Make in India Business Startup Competition (supported by Startup India) and IHG Academy’sManage the Damage - Leadership Challenge” were also new events introduced this year for the development of leadership and entrepreneurial skills in the future hoteliers.

The valedictory function of the 16th Chandiwala Hospitality Ensemble was held on 13th October, 2017 followed by a theme dinner, “Agnihom- Food for Soul” to recognize the divinity of food from ancient India, a manifestation of one of the five Mahabhutas (the great elements) which represent the flame provided by the Ritual Altar and Food. Food for the body is unveiled as nourishment for the soul. The evening witnessed a plethora of events which included Award Presentation to the winning teams, Cultural extravaganza by the students of BCIHMCT.

Dr. Bhupesh & Ms. Seema Anand.JPG

Ms Seema Anand, Associate Vice President Human Resources, Northern Region, Taj Hotels Resorts and Palaces, the Chief Guest for the Closing Ceremony was delighted to be amongst students from the Hotel Management Colleges in India. She mentioned, “As students and entrants to the Hotel Industry you must have a positive attitude, the openness of mind to explore opportunities & ideas and must prove yourself in the beginning of your career to creating a niche. To be successful one must be humble and respect every individual and build your own brand. Since the hospitality Industry is here to stay and is changing for good in India, it would be an excellent place to work.” Ms Anand also mentioned that she looks forward to seeing some of those in the gathering to be working for The Taj Group of Hotels. Dr Bhupesh Kumar, Director, BCIHMCT, during the closing ceremony, congratulated all the students for participating. He said, “Everyone was a winner for him, even if they have won a prize or not. It was a collective show of talents for budding hoteliers and this event has taught you what you are good at, and you must keep improving that.” Dr Bhupesh was glad about the competitive spirit of all the participants and overall outcome of this event. According to him the beauty of this event is the conglomeration of like-minded learners and challenges faced by them that catapult the students towards success.

Mr Bhuwan Mohan, Secretary, Banarsidas Chandiwala Sewa Smarak Trust Society, mentioned how the Institute had come into being almost two decades back, the kind of ideology that existed and the challenges faced in the initial planning phase. He advised the upcoming hoteliers to focus on the Indian cuisine as it is the best and most vast cuisine in the world and that we must know our roots first. Also, he encouraged the students to become Job Creator than to be a Jobseeker.

CHE Championship Trophy-2017 was awarded to the team with highest marks overall during the event, which was scored by BCIHMCT. But BCIHMCT being the host college, CHE Championship Trophy-2017 was awarded to School of Hospitality, Auro University, Surat the second best in the Championship Table.

Eclat Hospitality Award.JPG

Eclat Hospitality Award which consisted of a trophy and cash prize of Rs. 5000/- was given by Ms Harpreet from Eclat Hospitality to Shubham Ghaste from AISSMS-Pune, the most outstanding participant during the 3-day event.

The various competitions during the event were judged by 35 experts from Hotels including renowned and experienced Chefs and Managers, also the Make in India contest included Successful Startup Entrepreneur Mr Bishwajit Mandal, Founder and Director at Southy, Mr Douglas Peter, Executive Director, Michelle Adrian and Mr Raunaq Singhani and Ms Jasleen Lamba represented the Department of Department of Industrial Policy and Promotion, Ministry of Commerce and Industry, Govt. of India.

Chandiwala Hospitality Ensemble was Sponsored by R-Pure Agro products, Zone by Solar Sales, Nestle Professional India, Food Service India(A VKL food solutions enterprise), Ananda Dairy Products, Cartini by Godrej & Boyce Mfg. Co. Ltd., Kareer Krafters India Pvt Ltd, Eclat Hospitality, 2mCOCOA, Rich Gravis, Unifab, Allied Metals, Sattvik Food Council (World’s first vegetarian Food Compliance). The vent was supported by Printekways Graphics, IHG (InterContinental Hotel Group), Taj Hotels, Resorts and Palaces, Department of Industrial Policy and Promotion (Govt. of India), and the Media partners were Hospitality Biz, Hotel and Restaurant Network, Hotel Connect, Processed Food Industry Magazine, HospegMag, The Hotel Times and Chefs Arena who all had made possible organizing this mega Hospitality Event. Their support has contributed to raising the overall standard of the 16th Edition of Chandiwala Hospitality Ensemble.

IHG signs two new properties in Dubai Business Bay

InterContinental Hotels Group (IHG®), one of the world’s leading hotel companies, has announced the signing two new properties in Dubai: Crowne Plaza® Dubai Business Bay and InterContinental Residence Suites Dubai Business Bay. Both properties are in partnership with API Hotels & Resorts, and their location in Dubai’s Business Bay area, the planned business capital of the region, is in line with IHG’s strategy to grow these brands in emerging business epicentres.